Privacy Policy

1. Introduction

At PromoPlus Lebanon, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services. By using PromoPlus, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide our e-commerce services:

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders.
• Account Management: To create and manage your customer account.
• Communication: To send order confirmations, shipping updates, and respond to inquiries.
• Customer Support: To provide assistance and resolve issues.
• Legal Compliance: To comply with tax, accounting, and other legal obligations.
• Fraud Prevention: To detect and prevent fraudulent transactions.
• Website Improvement: To analyze usage and improve our services.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds: (a) Contractual Necessity - to fulfill your orders; (b) Consent - for marketing communications (which you can withdraw); (c) Legal Obligation - for tax and accounting compliance; (d) Legitimate Interests - for fraud prevention and service improvement.

5. Data Storage and Security

• Your data is stored on secure servers with industry-standard encryption.
• Passwords are hashed using bcrypt and never stored in plain text.
• We implement technical and organizational measures to protect against unauthorized access, alteration, or destruction of data.
• Access to personal data is restricted to authorized personnel only.
• We regularly review and update our security practices.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including: (a) the duration of your account activity; (b) legal requirements for tax and accounting records (typically 5-7 years); (c) any applicable statute of limitations. After these periods, data is securely deleted or anonymized.

7. Third-Party Sharing

We do not sell your personal data. We may share information with:

• Delivery Partners: To fulfill shipping (name, address, phone).
• Payment Processors: Only for transaction processing if applicable.
• Legal Authorities: When required by law, court order, or legal process.
• Service Providers: IT and hosting providers under strict confidentiality agreements.

8. Your Rights

Under applicable data protection laws (including GDPR for EEA residents), you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("Right to be Forgotten").
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities.
• Withdraw Consent: Revoke consent for marketing at any time.

To exercise these rights, contact us at: privacy@promoplus.com

9. Cookies and Tracking

We use essential cookies to maintain your session and shopping cart. We may use analytics cookies to understand website usage. You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If we discover that a child has provided personal information, we will delete it immediately.

11. International Transfers

While we source products from Germany, your personal data is stored and processed in Lebanon. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for any data processing.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. For significant changes, we will notify you via email or website notice.

13. Contact Information

For privacy-related inquiries or to exercise your rights: